Platform Settings

Manage core Subotiz settings, including billing, roles, permissions, customer management, and integrations.

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Data

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Data｜Transaction Overview
Transaction Overview is the core analytics view within Subotiz’s Data module. It provides a consolidated view of tran...
Data｜Subscription Overview
The Subscription Overview provides a unified view of your subscription analytics across growth, revenue, renewals, an...
Reports｜Dispute overview
The Dispute Overview dashboard in Subotiz shows dispute performance for the selected time range, including dispute ra...
Reports｜Payment Provider Transaction Dashboard
The Payment Provider Transaction Dashboard in Subotiz Reports enables merchants to monitor payment performance, payme...
Reports｜Payment Provider Misattribution Share
The Payment provider misattribution share report in Subotiz Reports enables merchants to analyze payment failure dist...
Reports｜Comparison by Payment Method
The Comparison by Payment Method report in Subotiz Reports provides consolidated performance analysis across supporte...
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Products

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Products｜Understanding Products
In Subotiz, product management is used to structure subscription products. A product defines what you sell, while pr...
Products｜Creating a New Product
Before setting up product pricing, you need to create a product. A product defines what you sell, while pricing plan...
Products｜Understanding Product Types
In Subotiz, product types are used to categorize products. Selecting the correct product type ensures that billing, r...
Products｜Viewing and Managing Product Status
In Subotiz, the Products page provides a centralized view of all created products. You can review product statuses an...
Products | Product and Pricing Update Behavior
In Subotiz, products and pricing plans can be updated as your business evolves. Updates apply to new orders and check...
Product pricing｜Understanding Pricing Plans
Product Pricing in Subotiz allows merchants to define how products are billed, including subscription billing rules...
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Transaction

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Trade orders｜Understanding Trade Orders
Trade orders in Subotiz serve as the central record for tracking all billing activity, including subscription activat...
Trade orders｜Viewing and Managing Trade Orders
The trade orders page in Subotiz centralizes all billing activity, including subscription activations, renewals, usa...
Trade orders｜Exporting Trade Orders
Subotiz supports exporting trade order data as a structured file for reconciliation, financial review, audit preparat...
Trade orders｜Refund Process
Refunds for completed payments can be issued directly from the Subotiz admin. Merchants can enter any amount up to th...
Trade orders｜Troubleshooting Payment Issues
The trade orders page in Subotiz assigns a real-time payment status to each transaction based on responses from the c...
Refund orders｜Understanding Refund Orders
The refund orders page in Subotiz provides a structured way to track and manage all returned payments. Each refund or...
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Subscriptions

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Subscriptions｜Understanding Subscription
In Subotiz, a subscription contract records the relationship between a customer and a pricing plan and serves as the...
Subscriptions｜Viewing and Managing Subscriptions
In Subotiz, subscriptions provide a centralized view of customer subscription relationships, billing records, and sub...
Subscriptions｜Changing, Upgrading, or Downgrading a Subscription
Changing a subscription allows merchants to switch the pricing plan associated with an active subscription, such as u...
Subscriptions｜Canceling a Subscription
The subscription cancellation feature in Subotiz allows administrators or customers to terminate an active subscripti...
Subscriptions｜Refunds and Automatic Payment Retry
Subotiz supports refunds and an automatic payment retry mechanism called Smart Retry for subscription payments. This...
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Discounts

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Discounts｜Understanding Discounts
The Discounts (Discount Codes) feature in Subotiz allows merchants to create and manage promotions for one-time payme...
Discounts｜Creating a Discount Campaign
The Discounts (Discount Codes) feature in Subotiz allows merchants to create and manage promotions for one-time paym...
Discounts｜Viewing and Managing Discount Campaigns
The Discount Campaigns page in Subotiz provides a centralized workspace for discount management and promotion campaig...
Discounts｜Checkout Discount Application Rules
The discount application rules in Subotiz define how discounts are applied across product types and billing cycles, i...
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Finance

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Balance｜Understanding Balance
The Balance Center is the central hub for fund management in Subotiz, displaying the current status and transaction h...
Balance｜Viewing Balance and Transaction Records
The Balance page is the go-to page for day-to-day fund management in Subotiz. It shows real-time available balance, ...
Balance｜Reviewing Pending Balance Details
The pending balance page shows all unsettled transactions and their amount breakdown, including pending balance, sett...
Balance｜Checking Reserved Fund Status
The reserve fund page shows the current balance, release cycle, and status of both rolling reserve and fixed reserve ...
Balance｜Understanding Transaction and Settlement Details
The transaction and settlement detail page shows a full breakdown of an individual transaction, including payment amo...
Balance｜Accessing Reconciliation Reports and Exporting Data
The reconciliation report page summarizes account transaction data and fund movements by date range, with options to ...
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Customers

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Customers｜Understanding Customers
Customer profiles are the identity layer behind every subscription, payment, and billing activity in Subotiz. Each...
Customers｜Creating Customers
Subotiz creates customer profiles during checkout, API integration, or admin operations to ensure every subscriptio...
Customers｜Viewing and Managing Customer Records
In the Customers module of Subotiz, merchants can view and manage all customer profiles related to subscriptions, pa...
Customers｜Customer Import
The Customer Import feature allows merchants to perform bulk customer import into Subotiz using a standardized Excel...
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Emails

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Transactional emails｜Understanding Transactional Emails
Transactional emails in Subotiz are system-generated notifications sent to customers when key subscription and paymen...
Transactional emails｜Viewing and Managing Transactional Emails
Transactional emails in Subotiz centralize all system-generated customer notifications, covering subscription event...
Marketing emails｜Understanding Marketing emails
The Marketing emails feature in Subotiz automatically delivers Abandoned checkout emails, Cancelled trial emails, and...
Marketing emails｜Viewing and Managing Marketing Emails
The Marketing emails section in Subotiz provides a centralized interface for viewing, configuring, and monitoring Aba...
Sender domain settings｜Understanding Sender Domain Settings
The Sender Domain Settings feature in Subotiz lets merchants send system-generated emails, including transactional em...
Sender domain settings｜Adding and Verifying a Sender Domain
The Add sender domain feature in Subotiz allows merchants to verify a branded sender domain for sending system emails...
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Invoices

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Invoices｜Understanding Invoices
Subotiz automatically generates an invoice after each successful charge. Invoices record billing activities related ...
Invoices｜Invoice Status and Refund Lifecycle
Invoices in Subotiz follow a defined invoice lifecycle that reflects how each invoice status is processed across bill...
Invoices｜Viewing and Managing Invoices
The Invoices panel in Subotiz provides a centralized view of all billing records. Using search, filters, and detaile...
Invoices｜Generate and Download Invoices
Subotiz automatically generates an invoice record for every successful charge or refund, providing a centralized vie...
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Settings

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General｜Understanding Merchant Information and Business Identity
The General section contains the key business information applied across your Subotiz account. This includes your bus...
General｜Setting Up Business Information
The General module in Subotiz stores key business information such as name, logo, address, and support email. This in...
Plan and Billing｜Understanding Plan and Billing
The SaaS platform fee rules in Subotiz define how transaction commissions are calculated and how billing is processed...
Plan and Billing｜Adding and Managing Payment Methods
Linking a payment method enables automatic processing of commission charges and invoice payments. By connecting a cre...
Plan and Billing | Unlinking a Payment Method
Unlinking a payment method removes it from your account's automatic billing setup. Keeping payment methods up to date...
Plan and Billing | Viewing and Downloading Bills
The My bills page in Subotiz allows merchants to review platform fee charges, track invoice payment status, and acces...
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Developer

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Integration settings｜Understanding the Integration settings
The Integration settings in Subotiz provide system-generated credentials and configurable URLs required for secure in...
Integration settings｜Viewing and Managing Developer Credentials
The Developer credentials in Subotiz are system-generated, read-only keys used for secure backend integrations, API r...
Integration settings｜Configuring Return and Cancel URLs for Payment Links
The Developer URLs in Subotiz define how customers are redirected during Payment link checkout flows. Proper configur...
Webhooks｜Understanding Webhooks
Subotiz Webhooks enable real-time delivery of system events to merchant servers, allowing backend systems to stay syn...
Webhooks｜Managing and Creating Webhooks
Subotiz Webhooks send real-time event notifications (such as payments, subscriptions, and refunds) to your backend sy...
Webhooks | Viewing Notification Logs and Resending Events
The Webhook Notification Logs feature in Subotiz lets merchants review event deliveries, check delivery status, and i...
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Documentation

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Developer Documentation｜Accessing and Using Developer Resources
The Developer Documentation in Subotiz provides a centralized technical reference for system integration. It allows ...
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