The Payment provider misattribution share report in Subotiz Reports enables merchants to analyze payment failure distribution by provider and failure reason. This authorization rate analytics report helps identify provider-level failure patterns, distinguish customer-driven declines from system-level issues, and improve overall authorization rates.
Accessing the Payment Provider Misattribution Share Report
- Access the Reports module: Go to Data > Reports in Subotiz Admin.
- Open the report: Click Payment provider misattribution share to enter the analytics page.
Configuring Report Filters
- Select time range: Click the All time selector in the upper-left corner and choose a predefined range such as Today, This week, Last 7 days, Last 30 days, This year, or set a Custom range. Metrics are calculated based on failed trade orders within the selected time range.
- Filter by Payment Provider: Click the All payment providers dropdown to select from available providers. The provider list is dynamically generated based on the merchant’s configured and active payment providers, as well as transaction data within the selected time range. This filter allows provider-level failure comparison.
- Include or Exclude Customer-Related Failures: Click Exclude customer-related failures to toggle between:
- Include customer-related failures
- Exclude customer-related failures
Excluding customer-related failures helps isolate provider-side or system-level authorization issues.
Dashboard Overview
The report contains two main sections:
- Failure Distribution Chart: The donut chart visualizes the proportion of payment failures by reason under the selected filters. The center value displays the total failed order count. Use this chart to quickly identify dominant failure categories.
- Payment Failure Reasons Table: The table provides a detailed breakdown of failure reasons, including:
- Reason: Specific failure message returned during authorization
- Count: Number of failed transactions
- Share: Percentage of total failures
Hover over truncated messages to view the complete failure description. Failure reasons are dynamically generated based on provider authorization responses and may vary by payment provider and region.
Best Practices
- Identify provider-level issues: Filter by individual providers to detect abnormal failure concentration.
- Separate customer-driven declines from provider-side issues: Use the customer-related toggle to distinguish user-driven declines from authorization system errors.
- Monitor authentication trends: Track declines related to expired authentication, permission errors, or card rejections.
- Prioritize optimization efforts: Focus on high-share failure reasons to improve overall payment success rates.
The Payment provider misattribution share report provides a structured view of payment failure distribution across providers and failure categories. By analyzing failure counts and share distribution, merchants can identify root causes, refine routing strategy, and improve overall authorization rates.