The Dispute Overview dashboard shows dispute performance for the selected time range. It includes dispute rate, number of disputes, and disputed amount, with support for filtering by payment provider. Trend and distribution data provide visibility into dispute activity and risk levels.
Accessing the Dashboard
- Open the dashboard: In Subotiz Admin, go to Data > Reports and select Dispute overview.
- Choose a time range: Use the selector in the upper-left corner to select:
- Last 7 days
- Last 30 days
- Last 90 days
- Last 180 days
- Last year
- Custom range
All metrics and charts update based on the selected time range.
- Filter by payment provider: Use the dropdown in the upper-right corner to switch between configured payment providers. Selecting a provider updates all metrics and charts accordingly.
Key Metrics
The top section summarizes dispute data for the selected period.
- Dispute rate: Number of disputes ÷ Number of successful orders
- Number of disputes: Total disputes generated during the selected period
- Disputed amount: Total transaction amount related to disputes during the selected period. Amounts are aggregated and displayed in USD for reference.
Dispute Trend
The Dispute trend chart shows dispute rate and dispute volume over time.
- Line: Dispute rate
- Bars: Number of disputes
This chart highlights changes in dispute activity and concentration across specific periods.
Hover over a time interval to view dispute rate, number of disputes, and disputed amount.
Distribution of Dispute Reasons
The left section below the trend chart displays a donut chart showing dispute reason distribution.
It includes:
- Percentage share by reason
- Number of disputes
- Disputed amount
Typical categories may include unauthorized transactions, product not received, or product not as described.
Distribution of Dispute Statuses
The right section shows a donut chart of dispute status distribution.
Common statuses include:
- Lost
- Won
- Under review
This section shows the current dispute handling breakdown.
Best Practices
- Monitor dispute rate trends regularly.
- Review high-percentage dispute reasons and evaluate related order or post-sale processes.
- Compare dispute performance across payment providers.
- Conduct operational reviews when dispute activity increases significantly.
The Dispute Overview dashboard presents dispute metrics and distribution in a structured view. Reviewing dispute rate, volume, and amount alongside reason and status breakdowns supports ongoing risk monitoring and operational review.