Skip to main content

Balance｜Viewing Balance and Transaction Records

The Balance page is the go-to page for day-to-day fund management in Subotiz. It shows real-time available balance, pending balance, and reserve fund status, along with a full transaction history. Use it to investigate unexpected balance changes, track unsettled funds, or export data for reconciliation.
 

Accessing the Balance Page

  1. Open Balance page: Go to Finance > Balance to view account balances and transaction records.
 

Viewing Balance Overview

  1. Review core balances: The top of the page displays three balance categories: available balance, pending balance, and reserved fund.
 
  1. View pending balance details: Select View to open the pending balance page. The system lists all unsettled transactions organized by settlement cycle. For field descriptions, see Balance｜Reviewing Pending Balance Details.
 
  1. Check reserved fund details: Select View to open the reserved fund page, showing held amounts, release cycles, and rolling reserve rules. For field descriptions, see Balance｜Checking Reserved Fund Status.
 

Viewing Transaction Records

Use filters to locate specific records and identify the source of fund discrepancies.
  • Filter records: Configure the following conditions in the filter bar:
    • Transaction ID: Enter an order number or settlement batch ID for a precise search.
    • Date range: Select a time period to display transactions within that window.
    • Transaction type: Filter by a specific category of fund movement.
    • Combined filters: Apply multiple conditions simultaneously to narrow results.
       
  • Review transaction types: Transaction types show what caused each fund movement and whether it was a credit or debit.
    Transaction type
    Description
    BatchSettlement
    Bulk settlement entry grouping multiple transactions into a single batch.
    FundsReserved
    Amount held in reserve according to the rolling reserve policy.
    ReleasedReserve
    Reserved funds released after the reserve period expires.
    Payout
    Transfer of funds from Subotiz to the merchant’s bank account.
    PayoutFee
    Fees charged for processing a payout.
    RefundFunds
    Funds refunded to a customer for a previous transaction.
    BalanceDebit
    Debit adjustment to the account balance.
    Payin
    Incoming payment from a customer (e.g., online payment).
    Adjustment
    Manual balance change applied by Subotiz (credit or debit).
    ActiveAccountFee
    Periodic account maintenance or service fee.
    NegativeBalanceDebit
    Debit transaction applied to cover a negative account balance.

     

  • View the transaction list: The system lists all transactions in chronological order for fund tracking and reconciliation:
    Field
    Description
    Transaction time
    Timestamp of when the transaction was recorded
    Transaction ID
    Corresponding order number or settlement batch ID
    Transaction type
    Category of fund movement
    Transaction amount
    Amount credited or debited
    Balance
    Account balance immediately after the transaction
    Description
    System-generated summary of the transaction
    View icon
    Click to expand transaction details including amount, fees, reserve, and net amount

 

  • Understand the description field: The description field provides additional context for each transaction:
    Description
    Meaning
    Detail view supported
    Available balance payout
    Available funds transferred to the merchant's bank account
    ✅
    Payment
    Incoming customer payment
    ✅
    Online payment
    Payment received via online channel
    ✅
    Return funds caused by failed payout
    Funds returned after a failed payout
    ❌
    Active account fee deduction
    Periodic account maintenance fee deducted by the system
    ❌
    Any negative balance caused by previous outgoing amounts, chargebacks, or refunds after account restrictions will be debited from your payout account
    Automatic deduction when balance turns negative due to refunds or disputes
    ❌

     

 

Exporting Transaction Records

 

Investigating Fund Discrepancies

  • Identify transaction type: Determine whether a transaction increases or decreases the balance.
  • Compare balance changes: Cross-check transaction amount and balance fields to confirm results.
  • Review transaction details: Open the detail view to verify fees, reserve, and net amount.
  • Cross-reference reports: Run reconciliation reports to cross-check against bank statements or accounting records.
 

Managing Balance: Best Practices

  • Monitor balances regularly: Track available balance, pending balance, and reserve fund movements.
  • Track settlement cycles: Plan fund usage based on settlement and release timing.
  • Verify payout records: Confirm amounts, dates, and account details before initiating withdrawals.
  • Use filters for investigation: Apply filters to isolate relevant transactions during reconciliation or troubleshooting.
 
The Balance page displays available balance, pending balance, and reserve fund status in one place, alongside a complete transaction record list. Filters, search, and export tools are available to locate fund movements and support reconciliation. The view icon appears only on supported transaction types and descriptions.