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Trade orders｜Viewing and Managing Trade Orders

The trade orders page in Subotiz centralizes all billing activity, including subscription activations, renewals, usage-based charges, and one-time purchases. Merchants can search, filter, review order details, and initiate refunds to monitor payment outcomes and maintain accurate, auditable billing records.
 

Accessing the Trade Orders Page

  1. View Trade orders: Go to Transaction > Trade orders in the Subotiz admin. The system displays all trade orders in a list view.
    Each row includes the following fields:
    • Trade order ID: Unique identifier generated by Subotiz.
    • External order ID: Corresponding order reference from the merchant's system, if available.
    • Order type: One-time payment, subscription activation, subscription renewal, or usage-based charge.
    • Payment method: Such as Card, PayPal, or Apple Pay.
    • Customer: Customer email address, or internal customer ID if no email is available.
    • Amount: Billed amount for the transaction.
    • Created at: Timestamp of order creation.
    • Status: Current processing state of the trade order.
 
  1. Searching Trade Orders: Select a search type from the dropdown next to the search bar, then enter a keyword.
    Supported search types include:
    • Trade order ID
    • External order ID
    • Subscription ID
    • Invoice ID
    • Customer email
    • Customer name
    • Customer ID
    • Product name
    • Product ID
    • Pricing name
    • Pricing ID
    • Card last four digits
 
  1. Filtering Trade Orders: Use filter options on the list page to narrow down results. Multiple filters can be applied together.
    • Payment method: Filter by specific payment method, including Card, PayPal, Apple Pay, Google Pay, GCash, GoPay, TrueMoney, Affirm, Afterpay, Alipay, Klarna, Zero Pay, and others.
       
    • Order type: Filter by One-time payment, Subscription creation, Subscription renewal, or Token charge.
       
    • Date range: Select a start and end date to view orders created within a specific period.
       
    • Status: Filter by Pending, Under review, Paid, Partially refunded, Refunded, Payment failed, or Closed.
 

Viewing Trade Order Details

Click any order row to open the detail page. The page is organized into the following sections:
  • Order Details: Displays the product and billing details for the transaction:
    • Product image and pricing name: Shows the product associated with the transaction.
    • Pricing tags: Displays labels such as Subscription, Flat price, Package price, or Usage-based.
    • Amount due: The actual amount charged for the transaction.
     
  • Timeline: Records key events in chronological order, including Submit Payment and Payment Successful. Use this section to trace the full lifecycle of a payment or refund.
 
  • Payment Information: Shows channel and method details for the payment:
    • Channel transaction ID: Identifier assigned by the payment channel, if available.
    • Payment currency: Such as USD.
    • Payment provider: Such as Subotiz Payments, PayPal, or Airwallex.
    • Payment method: Such as Card, PayPal, Apple Pay, or Zero Pay.
    • Card ending in: Displays the last four digits of the card. Click Details to view additional card information, including card brand, issuing country, and card type.
 
  • Additional Information: Shows how the trade order relates to other billing records:
    • Customer: Customer email or customer ID.
    • Invoice: Linked invoice ID with a direct link to the invoice record.
    • Subscription: Linked subscription ID, if applicable.
    • Order type: Such as Subscription renewal or One-time payment.
 
  • Customer Tracking: Provides context on where the payment originated:
    • IP address: Customer IP address and resolved country or region. Displays Unknown if the information is not available.
    • Device: Access device type, such as desktop or mobile. Displays Unknown if the information is not available.

Initiating a Refund

Click the Refund button in the top-right corner of the detail page to initiate a refund.
  • Refund order generated: The system creates a refund record and tracks the outcome automatically.
  • Eligible order statuses: The Refund button is available for orders with a Paid or Partially refunded status. It is not available for other statuses.
  • Instant update: The refund order ID appears immediately after submission without requiring a page refresh.
For a detailed walkthrough of the refund process, see Trade orders｜Refund Process.
 

Best Practices

  • Monitor incomplete orders: Regularly check Pending and Under review orders and follow up with the customer or payment channel if needed.
  • Verify refund outcomes: Review refund orders to confirm the amount and status are correct.
  • Reconcile with invoices: Use the links in Additional Information to cross-check related invoices and subscription records.
  • Export transaction data: Use the Export function to download records for internal reconciliation, financial analysis, or documentation.
 
The trade orders page gives merchants a centralized view of all billing activity. Through search, filtering, detail inspection, and refund management, merchants can track payment outcomes, monitor refund progress, and maintain a clear and auditable billing workflow.