The SaaS platform fee rules in Subotiz define how transaction commissions are calculated and how billing is processed. This helps merchants understand how fees are generated, when charges are applied, and how they are consolidated. Billing information is structured into two parts: Billing details for rule configuration and My bills for actual fee results.
Plan Structure
Subotiz applies platform service fees based on the payment channel used. Commissions are calculated based on transaction value (GMV).
- Subotiz Payments: Transactions processed through Subotiz Payments are not subject to platform service fees.
- Third-party payment providers: Transactions processed via providers such as PayPal or Airwallex are currently charged a 1% SaaS platform fee. Actual rates are based on what is displayed in the admin.
- Payment processing fees: All transactions remain subject to standard fees charged by the payment service provider (PSP).
Billing Triggers
Platform service fees are not charged per transaction. Instead, they accumulate and are charged when predefined conditions are met.
- Accumulation model: Commissions accumulate continuously across transactions.
- Minimum fee threshold: Charges are triggered only when the accumulated commission reaches the set threshold.
- Settlement currency: Commissions are calculated in USD. Transactions in other currencies are converted using real-time exchange rates at the time of payment.
Billing Models
Different payment channels follow different billing methods.
- Auto-Billing (postpaid): Commissions accumulate and are charged in a single invoice once the threshold is met.
- Partner Fee (real-time deduction): Applies to specific payment channels (for example, PayPal). Commissions are deducted per transaction and do not follow the accumulation or threshold rules.
Refund Adjustments
Refunds directly affect commission calculations to reflect actual revenue.
- Commission reduction: Refunded transactions reduce the accumulated commission accordingly.
- Partial refunds supported: Adjustments are calculated proportionally based on the refunded amount.
- Rounding adjustment: The final refund automatically adjusts for rounding differences to ensure total accuracy.
- Negative balance: If refunds exceed the original transaction amount, the accumulated commission may become negative and may be reflected in subsequent billing calculations.
Invoice Generation
Invoices are generated based on accumulated results rather than individual transactions.
- Single active invoice: Only one unpaid invoice can exist at a time.
- Sequential billing: A new invoice is generated only after the current invoice is fully paid.
- Ongoing accrual: Transactions continue to accumulate commission even when an invoice remains unpaid.
Payment Method Requirement
A valid payment method is required for commission charges.
- Add a payment method: At least one payment method must be linked before billing can proceed.
- Supported methods: Credit cards (such as Visa and Mastercard) and PayPal.
- Billing impact: Failed charges may limit access to certain account features.
Viewing Billing Details
Merchants can review the active billing configuration in the admin.
- Open billing settings: Go to Settings > Plans and Billing > Billing details.
- View thresholds: Confirm the minimum fee threshold and settlement currency.
- Review fee structure: View platform fee rates by payment provider.
- Check effective period: Confirm the rule's validity period and effective date.
Subotiz uses an accrual-based billing model with configurable thresholds and multiple charging methods. Understanding how fees are calculated, triggered, and adjusted helps improve cost accuracy and ensures predictable billing operations.