Subotiz Payments｜Payment Method Visibility at Checkout

General Visibility Requirements

• Payment method enabled: Go to Payment > Payment methods and enable the payment method.
• Payment provider configured: Go to Payment > Payment providers and complete the required provider setup.
• Device compatibility: The customer's device and browser must support the payment method, particularly for digital wallets.
• Customer location: The customer must be located in a region supported by the payment method.
• Payment currency: The payment currency must be supported by the payment method.
• Transaction amount: The amount due at checkout must be at least USD 0.50 (or the equivalent in another currency). Individual payment methods may have additional transaction limits.
• Merchant eligibility: The merchant's registered entity and operating model must meet the payment method's requirements.
• Activation or approval: Any required activation or approval processes must be completed.

Visibility by Payment Method

Card

• Coverage: Supports credit and debit card payments across supported devices, regions, and currencies, subject to the payment provider's requirements.
• Availability: Card payments appear at checkout when the merchant's payment configuration and transaction details meet the provider's requirements.

Digital Wallets

• Device compatibility: Requires a supported Apple device and browser.
• Embedded Form: When using the Embedded Form, iOS 17 or later is required, and the domain hosting the checkout page must be registered. For details, see Payment methods｜Managing Payment Method Domains.

• Browser compatibility: Requires a Chrome-based browser, such as Google Chrome or Microsoft Edge.
• Android compatibility: Android devices require Google Play Services 16.0.0 or later.

Buy Now, Pay Later (BNPL)

• Merchant eligibility: Available only to US-based merchants.
• Customer location: The customer must be located in a region supported by the selected BNPL provider. Customer location is determined using the following information, in order of priority, where available:
  1. Billing address entered at checkout.
  2. Billing address saved in the customer's account.
  3. IP address.
  4. Browser language (fallback).
• Payment currency: Must be supported by the selected BNPL provider.
• Transaction amount: Must fall within the provider's supported limits.

Alipay

• Merchant eligibility: The merchant's registered entity and operating model must meet Alipay's eligibility requirements.
• Payment configuration: Alipay must be enabled on both the Payment providers and Payment methods pages.
• Payment currency: Must be supported by the merchant's Alipay account configuration.
• Transaction type: One-time payments and subscription billing are supported based on the payment capabilities enabled for the merchant.
• Approval status: Any required applications or approvals must be completed.

Troubleshooting Payment Method Visibility

1. Check payment method settings: Go to Payment > Payment methods and confirm that the payment method is enabled.
2. Verify provider configuration: Go to Payment > Payment providers and confirm that the required provider setup is complete.
3. Review visibility requirements: Check the general and payment method-specific requirements above. Confirm that the customer's device, location, payment currency, transaction amount, merchant eligibility, and approval status meet all applicable requirements.
4. Check additional cases:
   • Apple Pay (Embedded Form): Confirm that the website domain has been successfully registered and that the payment provider selected during domain registration matches the provider currently configured for Apple Pay.
   • BNPL: If the customer's location cannot be determined from the available billing address, IP address, or browser language, BNPL does not appear at checkout.

Note: If the amount due at checkout is below USD 0.50 (or the equivalent in another currency), a message appears indicating that no payment methods are available for the current order. Once the amount meets the minimum requirement, eligible payment methods appear based on the conditions above.