Issuing VCC | Managing Cardholders

Viewing the Cardholder List

1. Open Issuing: Log in to the Subotiz dashboard and go to Finance > Subotiz Accounts > Issuing, then click View All.

2. Open Cardholder: Click the Cardholder tab to view all existing cardholders.

3. View the cardholder list: The page displays all cardholders by default. Each record shows the cardholder's name, email address, date created, number of linked Shared Cards and Regular Cards, and status.

Searching and Filtering Cardholders

1. Search for a cardholder: Enter a name or email address to find a specific cardholder.

2. Filter by status: Use Status to display cardholders with a specific status.
   • Pending: The cardholder information is under review and cannot be used to apply for a Regular Card or Shared Card.
   • Normal: The review is complete and the cardholder can be used to apply for a Regular Card or Shared Card.
   • Modify: The cardholder information needs to be updated or supplemented before it can be resubmitted for review.
   • Rejected: The cardholder was not approved. Open the cardholder details to review the reason.

3. Filter by creation date: Use Start date and End date to display cardholders created within a specific date range.

4. Reset the filters: Click Reset to clear all applied filters.

Viewing Cardholder Details

1. Open cardholder details: Click Detail for the corresponding cardholder.

2. Review cardholder information: View the cardholder's name, date of birth, phone number, ID type, billing address, status, and other available information.

3. View linked cards: Under All cards, view the cards linked to the cardholder, including the card number, status, and card amount.

Editing Cardholder Information

Notes:

• Only cardholders with a Normal status can be edited.
• Identity information for entity owners, directors, and beneficial owners comes from the business verification information submitted during Subotiz Accounts registration and cannot be added or changed here.
• For a Normal user, only editable information such as the email address, mobile phone number, and billing address can be updated.
• Identity information for a Normal user, including nationality, ID type, ID issuing country, and ID documents, cannot be changed after submission.

1. Open the edit page: Click Edit from the cardholder details panel or from the Cardholder page.

2. Update cardholder information: Update the available fields, such as the email address, mobile phone number, and billing address.

3. Save the changes: Review the updated information, then click Save.

Applying for a Regular Card or Shared Card

1. Confirm the cardholder status: Make sure the cardholder has a Normal status. Only approved cardholders can be used to apply for a Regular Card or Shared Card.

2. Apply for a virtual credit card: When applying for a Regular Card or Shared Card, select an approved cardholder without entering the same identity information again.

Best Practices

• Create a separate cardholder for each user: Create an individual cardholder record for each person who will use a card to simplify card management, auditing, and future virtual credit card applications.
• Keep cardholder information accurate: Make sure cardholder information matches the corresponding identification documents to avoid delays during review.
• Review cardholder status regularly: If a cardholder remains in Pending status for an extended period or is Rejected, open the cardholder details and follow the instructions provided.
• Keep editable information up to date: Update the cardholder's contact information or billing address when it changes to keep cardholder records current.
• Delete cardholders without linked cards: Cardholders without linked Regular Cards or Shared Cards can be deleted. Cardholders with linked cards cannot be deleted.