The Payout FAQ in Subotiz Accounts answers common questions about global payouts, recipients, payout processing, delivery times, compliance reviews, and transaction management. Refer to the sections below for the information you need.
Coverage and Delivery Times
Which countries and regions can I send payouts to?
Subotiz Accounts supports payouts to more than 200 countries and regions worldwide.
Based on the recipient's country or region, receiving currency, and bank account details, the system automatically selects the appropriate local clearing network or SWIFT payment method for each payout.
Which currencies are supported?
Subotiz Accounts supports a wide range of major currencies, including:
- USD
- EUR
- GBP
- HKD
- JPY
- AUD
- CAD
- CNH
Available payout currencies depend on the options displayed on the Payout page.
How long does a payout take to arrive?
Delivery times depend on the payment method, the recipient's bank, and the applicable clearing network.
Typical delivery times are:
- Local clearing networks, such as ACH, SEPA, and FPS: Same day or within 1–2 business days
- SWIFT: Typically within 1–3 business days
Actual delivery times depend on processing by the recipient's bank and the applicable clearing network.
Can I send a payout in a different currency than the recipient's receiving currency?
Yes. If currency conversion is required, the system displays the following information before you submit the payout:
- Exchange rate
- Fee
- Recipient gets
Review the information carefully before confirming the payout.
Payouts and Transactions
Can I cancel or edit a payout after it has been submitted?
No. Once submitted, a payout enters bank processing and cannot be canceled or modified.
Before submitting a payout, verify the recipient information, payout amount, and Purpose of transfer.
What happens if a payout fails?
If a payout fails, the funds are returned to the account used to fund the payout.
If an intermediary bank is involved, return fees may be deducted. As a result, the refunded amount may be less than the original payout amount.
Go to Finance > Subotiz Accounts > Payout to review the transaction details and failure reason. After correcting the relevant information, create a new payout.
How do I check the status of a payout?
Go to Finance > Subotiz Accounts > Payout to monitor the payout status and processing progress.
You can view:
- Current status
- Transaction details
- Transaction timeline
- RFI order, if additional information is required
- Failure reason, if applicable
Compliance and Review
What is an RFI order?
An RFI (Request for Information) order indicates that additional information is required before the payout can continue processing.
The system may request information or supporting documents, such as:
- Purpose of transfer
- Invoice
- Contract
- Other supporting documents
After the requested information is submitted and approved, the payout continues processing.
Why is my recipient still showing Processing?
After a recipient is added, the recipient information and bank account details must be reviewed.
While the review is in progress, the recipient status remains Processing, and the recipient cannot be used for payouts.
Once the review is complete, the status changes to Active, and the recipient becomes available for payouts.
Other Questions
Why can't I send a payout to a recipient?
Common reasons include:
- The recipient is still under review.
- The recipient status is Required.
- Your available balance is insufficient.
- The payout requires additional compliance review.
- The recipient information is incorrect.
Follow the instructions displayed in the system, then create the payout again after resolving the issue.
Can I review the exchange rate and fees before submitting a payout?
Yes. Before you submit a payout, the system displays:
- Payment method
- Exchange rate, if applicable
- Fee
- Recipient gets
- Estimated delivery time
Review all information carefully before confirming the payout.
Can I send a payout to my own company?
Yes. Add your company's qualifying bank account as a recipient, then create a payout to that recipient.
Based on the recipient's country or region, receiving currency, and bank account details, the system automatically selects the appropriate payment method.
Can I send a payout to a personal bank account?
Yes. Subject to compliance requirements, Subotiz Accounts supports payouts to eligible personal bank accounts, including a company representative's personal bank account where permitted.
When sending funds to a personal bank account, select Withdrawal as the Purpose of transfer.
Make sure the recipient information is accurate and complies with applicable local regulations and platform requirements. The payout process is the same as for any other payout.