This article answers common questions about Global Accounts in Subotiz Accounts, including account applications, cross-border collections, account usage, fees, and common issues.
Account Application and Fees
Why is the Global Account application unavailable?
Global Account applications may be blocked for the following reasons:
- The Subotiz Accounts application has not been completed.
- The Subotiz Accounts application is still under review.
- The store has reached the maximum number of Global Account applications allowed. To request an increase, contact the assigned account manager or email merchant-service@subotiz.com.
- The legal entity does not support applications for the selected country or region, currency, or account type.
Is there a fee to apply for a Global Account?
Some Global Accounts carry an account opening fee. Before submitting an application, the platform displays the applicable fee based on the selected country or region, currency, and partner bank. If no fee appears, no opening fee applies to that account.
How long does Global Account approval take?
Review timelines vary by country or region, partner bank, and account type. After submitting your application, check the account details page for the current status and estimated completion time. If an account remains in processing for an extended period, contact the account manager for an update.
Collection Details and Account Usage
Why do account details show "--"?
While a Global Account is in processing, some collection details have not yet been generated — fields such as account number, SWIFT/BIC, and Routing Number temporarily display as "--". Once the account is activated, all details populate automatically.
How do merchants access Global Account collection details?
Go to Finance > Subotiz Accounts, then click Details for the relevant account in the Global Accounts list. From there, view and copy the account number, bank name, SWIFT/BIC, Routing Number, and other collection details.
What transfer methods does a Global Account support?
Supported transfer methods are matched automatically based on country or region, currency, and partner bank. Common transfer methods include:
- ACH Transfer
- International SWIFT Transfer
- Domestic RTGS Transfer
- Domestic FPS Transfer
Check the account details page for the supported transfer methods available for your account.
Can a Global Account be linked to a third-party payment service provider (PSP)?
Yes. A Global Account can serve as a receiving account for eligible third-party PSPs to collect platform settlement funds. Actual support depends on the PSP's requirements and the account's capabilities.
Can the payout account used for Subotiz Payments be switched to a Global Account?
Yes. If you apply for a Global Account during the Subotiz Payments application process, it can be used as your payout account after approval.
If you apply for a Global Account after Subotiz Payments has already been activated, contact Subotiz Support or your account manager for assistance with updating your payout account. Availability depends on your account configuration and business scenario.
Is a Global Account still needed if another virtual account (VA) is already in use?
Global Accounts and other virtual accounts can be used simultaneously. Merchants can select different accounts based on their fund management needs. Global Accounts work alongside Subotiz Accounts' FX conversion, global payouts, and CNY settlement features to support a unified fund management workflow.
Issue Resolution and Account Closure
What should merchants do if incoming funds haven't arrived?
International transfer timelines can be affected by the sending bank, intermediary banks, and the receiving bank's processing times.
If funds have not arrived after an extended period, contact your account manager and provide the following information to help with the investigation:
- Remittance proof (e.g., Bank Slip or MT103)
- Receiving account details
- Expected arrival date
- Transfer amount and currency
Can an activated Global Account be closed?
Yes. Before closing, confirm that no pending collections or funds in transit remain on the account.
Can a closed Global Account still receive funds?
No. Once closed, the account can no longer receive funds. Confirm there are no expected incoming funds before closing the account.
Can a closed Global Account be reopened?
Reopening support depends on the account type and partner bank requirements. To explore options for restoring a closed account's receiving capabilities, contact the account manager.