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Recovery｜Dunning

Dunning defines how a subscription is resolved when a subscription payment failure occurs and remains unpaid for a defined period. In subscription businesses, a failed charge may reflect a temporary issue. When payment remains unresolved, the system applies a clear outcome. Dunning ensures subscriptions move out of an indefinite unpaid state and into a defined resolution within the broader subscription lifecycle management process.
 

Configuring Dunning

  1. Access Dunning Settings: In your Subotiz Admin, navigate to: Settings > Recovery > Dunning. This page allows you to define the action applied to subscriptions that remain unpaid after a specified number of days.
 
  1. Set the Countdown Period: The countdown begins at the first failed renewal charge.
    For example:
    • If set to 13 days, the system applies the configured action on day 13 following the first failed renewal attempt, provided payment has not been recovered.
    This timer defines the final subscription outcome and runs alongside Smart Retry.
 
  1. Choose the Subscription Action: After the configured number of days has passed without successful payment, the system automatically applies one of the following actions:
    • Cancel subscription: The subscription is ended and marked inactive.
    • Mark subscription as unpaid: The subscription remains in place, with its status updated to unpaid.
    Your selection determines the subscription’s final state after the recovery window.
 

Important Notes

  • A payment failure email is sent each time a charge attempt fails.
  • Dunning defines the final subscription status after the recovery period.
 

Relationship to Smart Retry

  • Smart Retry manages automated charge attempts following a payment failure.
  • Dunning determines the subscription’s outcome if payment remains unsuccessful after the defined timeframe.
  • These components function in sequence within the Recovery workflow, each serving a distinct role in post-failure subscription management.
 
Dunning ensures subscriptions reach a defined resolution after failed renewal attempts. By applying a clear outcome after a specified waiting period, it maintains consistency within the subscription lifecycle.