Subotiz Payments | Application and Onboarding Guide

Before You Begin

• Follow the instructions on each page and click Next to proceed through the application.
• Prepare your business information and payout account details in advance to help avoid review delays.

Accessing the Application Page

1. Sign In to Subotiz: Sign in to your Subotiz account at: https://admin.subotiz.com.

2. Open Subotiz Payments: Go to Settings > Payment Providers, select Subotiz Payments, and click Apply.

3. Review Website Requirements: Click Website Checklist at the top of the page.
   • Clear product or service descriptions
   • Customer support contact information
   • Business information
   • Privacy Policy
   • Terms of Service
   • Refund Policy
   • Cancellation Policy
   • Accepted payment methods
   • Website and payment security information
   • Important: Incomplete, inaccessible, or inconsistent website content may delay the review process or result in your application being rejected.

4. Review the Application Notice: Review the information displayed on the application page.
   • Subotiz Payments reviews submitted information to verify your business and determine eligibility for payment services.
   • All information provided is used solely for onboarding and compliance purposes.

5. Enter Business Information: Complete the required business information, including:
   • Legal business name
   • Website URL
   • Country/Region
   • Contact name
   • Customer support email
   • Phone number

Configuring a Payout Account

1. Choose a Payout Method: On the Payout Account page, select the option that applies to your business:
   • Apply for Global Account: Select this option if you do not have a supported payout account.
   • Link an Existing Account: Select this option if you already have a supported bank account for receiving payouts.

Note:

• The region of your withdrawal account must match the country or region where your business is registered.
• Sole proprietorships and single-shareholder limited companies (100% ownership) may use the business representative's personal bank account for withdrawals. All other business types must use a company bank account.
• If you use the business representative's personal bank account, the receiving bank may require additional documents or perform further verification before accepting business funds. As a result, transfers may be delayed or returned. To avoid delays, confirm with your bank that the account can receive business funds before making a withdrawal.

Apply for a Global Account

1. Select a Default Payout Currency: Choose the currency used for settlements and payouts.
   Supported currencies are displayed on the page and may include:
   • US Dollar (USD)
   • Hong Kong Dollar (HKD)
   • Euro (EUR)
   • British Pound (GBP)

Note: The default payout currency determines how settlement funds are paid out. It does not affect your storefront currency or the currencies customers use when making purchases.

2. Upload Additional Documents: Depending on your business entity, registration country or region, and review requirements, you may be required to upload additional supporting documents.
   • Examples may include:
     • Director Appointment Documentation
     • Shareholder Structure Chart
   • Refer to View Example on the page for document requirements.

Note: Required documents may vary depending on your business entity, registration country or region, and compliance requirements.

3. Accept the Required Agreements: Review and accept the required agreements:
   • Subotiz Accounts Terms and Conditions
   • Terms of Service
   • Privacy Policy
   • Accuracy and Completeness Declaration 
   You must accept all required agreements before submitting your application.

2. Enter Bank Account Information: Enter your bank account details. Requirements vary by country and region.

3. Upload a Bank Statement: Upload a bank statement issued within the last six months.
   • Account holder name
   • Account number
   • Statement date
   • Bank name
   • Bank logo

4. Review the Upload Example: Click View to review the document requirements and sample file.

Notes

• If your account was recently opened and a six-month bank statement is not available, you may upload a screenshot from your online banking portal instead.
  • Account holder name
  • Account number
  • Bank platform identification
  Acceptance of alternative documentation is subject to review.
• The bank account owner must match the registered business entity. Mismatched ownership information or incomplete documentation may delay approval.

Submit Your Application

1. Review Your Information: Before submitting, verify that:
   • Business information is complete and accurate
   • Payout account information is correct
   • Uploaded documents are clear and valid
   • Website information accurately reflects your business

2. Submit the Application: Click Submit in the upper-right corner of the page. Applications cannot be submitted until all required information and agreements have been completed.

Track Your Application Status

• Go to Settings > Payment Providers > Subotiz Payments.
• Review the current application status and available actions.
• View account status, review results, and any outstanding information requests.
• If the system displays Edit Information or Complete KYC verification, follow the instructions and resubmit the requested information.
• Review updates are also delivered through system notifications.

Account Access After Approval

1. Tier 1 Approval: After Tier 1 approval:
   • Some merchants may be eligible to begin accepting payments through Subotiz Payments, depending on their account status and review outcome.
   • Before accepting payments, enable the payment methods you want to offer under Settings > Payment Methods.
   • For detailed instructions, refer to Payment methods｜Viewing and Managing Payment Methods.
   • Additional verification is required to unlock settlement and payout functionality.

2. Tier 2 Approval: After Tier 2 approval:
   • Settlement, payout, and related account capabilities become available.
   • Processing limits are removed.
   • Available features and permissions depend on your account status and review outcome.

Complete Additional Verification

• Business registration information
• Business registration documents
• Business owner information
• Director information (if applicable)
• Beneficial owner information (if applicable)
• Business operation information and supporting documents

Important Notes

• Prepare complete business and banking information before starting the application.
• Ensure your website accurately reflects your business activities.
• Verify that all required policy pages are available and publicly accessible.
• Use a payout account that matches your registered business entity.
• Upload clear and complete documentation.
• Respond promptly to requests for additional information to avoid delays in enabling settlement and payout functionality.