Subotiz Payments is an integrated payment solution that enables merchants to accept payments, configure payout accounts, and complete the verification process required to activate payment processing.
Before You Begin
The Subotiz Payments onboarding process includes information submission, account review, and additional verification steps.
- Follow the instructions on each page and click Next to proceed through the application.
- Prepare your business information and payout account details in advance to help avoid review delays.
Accessing the Application Page
- Sign In to Subotiz: Sign in to your Subotiz account at: https://admin.subotiz.com.
- Open Subotiz Payments: Go to Settings > Payment Providers, select Subotiz Payments, and click Apply.
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Review Website Requirements: Click Website Checklist at the top of the page.
- Clear product or service descriptions
- Customer support contact information
- Business information
- Privacy Policy
- Terms of Service
- Refund Policy
- Cancellation Policy
- Accepted payment methods
- Website and payment security information
- Important: Incomplete, inaccessible, or inconsistent website content may delay the review process or result in your application being rejected.

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Review the Application Notice: Review the information displayed on the application page.
- Subotiz Payments reviews submitted information to verify your business and determine eligibility for payment services.
- All information provided is used solely for onboarding and compliance purposes.
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Enter Business Information: Complete the required business information, including:
- Legal business name
- Website URL
- Country/Region
- Contact name
- Customer support email
- Phone number
Configuring a Payout Account
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Choose a Payout Method: On the Payout Account page, select the option that applies to your business:
- Apply for Global Account: Select this option if you do not have a supported payout account.
- Link an Existing Account: Select this option if you already have a supported bank account for receiving payouts.
Payout Account Requirements:
The payout account country or region must match the country or region of your business entity. Sole proprietorships and single-owner companies may use the owner's personal bank account. Most other business types must use a bank account registered under the business entity.
Global Account Availability
Global Account is available only to eligible business entities in supported countries and regions.
Currently supported business registration countries and regions include:
- Mainland China
- Hong Kong SAR
- United States
- United Kingdom
- France
- Germany
- Austria
- Denmark
If your business entity is eligible, the Apply for Global Account option will be displayed on the Payout Account page. If this option is not displayed, your entity is currently not eligible and you must select Link an Existing Account instead.
Note: Supported regions may change over time. Refer to the application page for the latest availability.

Apply for a Global Account
If you choose Apply for Global Account, complete the following settings.
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Select a Default Payout Currency: Choose the currency used for settlements and payouts.Supported currencies are displayed on the page and may include:
- US Dollar (USD)
- Hong Kong Dollar (HKD)
- Euro (EUR)
- British Pound (GBP)
Note: The default payout currency determines how settlement funds are paid out. It does not affect your storefront currency or the currencies customers use when making purchases.

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Upload Additional Documents: Depending on your business entity, registration country or region, and review requirements, you may be required to upload additional supporting documents.
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Examples may include:
- Director Appointment Letter
- Shareholder Structure Chart
- Refer to View Example on the page for document requirements.
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Note: Required documents may vary depending on your business entity, registration country or region, and compliance requirements.

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Accept the Required Agreements: Review and accept the required agreements:
- Subotiz Accounts Terms and Conditions
- Terms of Service
- Privacy Policy
- Accuracy and Completeness Declaration
You must accept all required agreements before submitting your application.
Link an Existing Account
If you choose Link an Existing Account, complete the following settings.
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Select a Default Payout Currency: Choose the currency used to receive settlement funds.
- US Dollar (USD)
- Hong Kong Dollar (HKD)
- Euro (EUR)
- British Pound (GBP)
- Chinese Yuan (CNY)
- Canadian Dollar (CAD)
- Enter Bank Account Information: Enter your bank account details. Requirements vary by country and region.
Field |
Description |
|---|---|
Routing Number |
Identifies the routing path for the receiving bank. U.S. accounts typically require a 9-digit Routing Number. |
Bank Code |
A bank identifier such as a SWIFT/BIC code, local banking code, or IBAN (certain European accounts). |
Branch Code |
A branch identifier used in certain countries or regions, including many banks in Hong Kong. |
Account Number |
The receiving bank account number. |
Account Holder Name |
The name registered on the bank account. |
If you are unsure which information to enter, contact your bank for assistance.

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Upload a Bank Statement: Upload a bank statement issued within the last six months.
- Account holder name
- Account number
- Statement date
- Bank name
- Bank logo
- Review the Upload Example: Click View to review the document requirements and sample file.
Notes
If your account was recently opened and a six-month bank statement is not available, you may upload a screenshot from your online banking portal instead.
Account holder name Account number Bank platform identificationAcceptance of alternative documentation is subject to review. The bank account owner must match the registered business entity. Mismatched ownership information or incomplete documentation may delay approval.
Submit Your Application
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Review Your Information: Before submitting, verify that:
- Business information is complete and accurate
- Payout account information is correct
- Uploaded documents are clear and valid
- Website information accurately reflects your business
- Submit the Application: Click Submit in the upper-right corner of the page. Applications cannot be submitted until all required information and agreements have been completed.

Track Your Application Status
After submission, you can monitor your application status at any time.
- Go to Settings > Payment Providers > Subotiz Payments.
- Review the current application status and available actions.
- View account status, review results, and any outstanding information requests.
- If the system displays Edit Information or Complete KYC verification, follow the instructions and resubmit the requested information.
- Review updates are also delivered through system notifications.
Account Access After Approval
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Tier 1 Approval: After Tier 1 approval:
- You can begin accepting payments through Subotiz Payments.
- An initial processing limit is applied to your account.
- Before accepting payments, enable the payment methods you want to offer under Settings > Payment Methods.
- For detailed instructions, refer to Payment methods|Viewing and Managing Payment Methods.
- Additional verification is required to unlock settlement and payout functionality.
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Tier 2 Approval: After Tier 2 approval:
- Settlement, payout, and related account capabilities become available.
- Processing limits are removed.
- Full account capabilities are enabled based on the review outcome.
Complete Additional Verification
After Tier 1 approval, you may be required to provide additional information to complete the Tier 2 review process.
Required information varies based on your business type, business model, and compliance requirements.
Additional information may include:
- Business registration information
- Business registration documents
- Business owner information
- Director information (if applicable)
- Beneficial owner information (if applicable)
- Business operation information and supporting documents
If the system displays Complete Information, follow the instructions and submit the requested documents.

Important Notes
- Prepare complete business and banking information before starting the application.
- Ensure your website accurately reflects your business activities.
- Verify that all required policy pages are available and publicly accessible.
- Use a payout account that matches your registered business entity.
- Upload clear and complete documentation.
- Respond promptly to requests for additional information to avoid delays in enabling settlement and payout functionality.
After Tier 1 approval, you can begin accepting payments with an initial processing limit. After Tier 2 approval, settlement and payout functionality become available, giving you access to the full capabilities of Subotiz Payments.