The Subotiz Payments Fee Structure explains the fees associated with payment processing, currency conversion, disputes, withdrawals, and account management. Understanding these fees helps merchants estimate settlement amounts, review payout calculations, and manage business finances more effectively.
Fee Structure Overview
Subotiz Payments fees include payment processing fees, currency conversion fees, withdrawal fees, dispute fees, and account management fees. Applicable fees are automatically deducted during payment processing or settlement.
Transaction-Related Fees
Payment Processing Fees
Subotiz Payments charges payment processing fees based on the payment method used. The applicable fee is automatically deducted from each successful transaction.
Payment Method | Country/Region | Payment Processing Fee |
|---|---|---|
Card payments | Global | 5% + USD 0.50 per transaction |
Kakao Pay | South Korea | 5% + USD 0.50 per transaction |
PromptPay | Thailand | 5% + USD 0.50 per transaction |
PayPay | Japan | 10% + USD 0.50 per transaction |
GCash | Philippines | 5% + USD 0.50 per transaction |
Local payment methods are only available under the Subotiz Payments Merchant of Record (MoR) model.
Other Transaction Fees
Fee Type | Description |
|---|---|
Currency Conversion Fee | A 2% FX fee applies when customer payments are converted into the merchant’s settlement currency. |
Settlement FX Fee | A 1% FX fee applies when settlement funds are converted before being transferred to the merchant’s bank account. |
Automatic Withdrawal Fee | When the Settled funds reaches USD 500 or more, the system automatically creates a withdrawal request. Automatic withdrawals are processed every Monday. U.S. domestic transfers are free. International transfers are charged at USD 20 per transaction. |
Manual Withdrawal Fee | When the withdrawable balance is below USD 500, each manual withdrawal incurs a USD 5 fee. |
Active Account Fee | A monthly fee of USD 5 applies in any calendar month with transaction activity. |
Dispute-Related Fees
Dispute Ratio | Fee Amount |
|---|---|
Dispute or fraud count/amount ≤ 1% (within the standard threshold) | USD 15–25 per dispute |
Dispute or fraud count/amount > 1% (above the threshold) | USD 20–25 per dispute |
Dispute ratios are assessed based on either the number or total value of disputed or fraudulent transactions within the review period. Actual dispute fees depend on the applicable payment channel and pricing plan.
Smart Dispute Resolution
When a dispute is processed through RDR or Ethoca, the applicable processing fee is charged as follows:
Fee Type | Fee |
|---|---|
RDR Fee | USD 15 per dispute |
Ethoca Fee | USD 20 per dispute |
Account Management Fees
Fee Type | Description |
|---|---|
Account Opening Fee | USD 500 |
Account Change Fee | USD 500 per request, such as a business entity change or settlement currency change. |
Tax Filing | Tax filing fees are handled separately based on the agreement between Subotiz and the merchant. |
Supported Settlement Currencies
Subotiz Payments supports multiple settlement currencies, including but not limited to:
- USD (United States Dollar)
- HKD (Hong Kong Dollar)
- GBP (British Pound)
- EUR (Euro)
- CAD (Canadian Dollar)
Specific fees for different settlement currencies are calculated based on the transaction currency, payment method, and flow of funds.
Multi-Currency Fee Considerations
- Avoid FX conversion fees: When the customer’s payment currency matches the merchant’s settlement currency, no FX conversion fee applies during payment processing.
- Understand cross-border costs: When transactions or withdrawals involve different currencies, applicable FX conversion fees or international transfer fees are charged based on the flow of funds.
- Optimize the settlement currency: Choosing a settlement currency aligned with the merchant’s primary sales market can reduce unnecessary FX costs and improve settlement efficiency.
Subotiz Payments applies fees across payment processing, currency conversion, withdrawals, disputes, and account management. Understanding the applicable fee types and rates helps merchants estimate transaction costs, understand settlement amounts, and manage funds more efficiently.