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Support & FAQs｜Workspace Basics

  1. What is Subotiz? 
    Subotiz is an AI-powered subscription billing platform that helps merchants manage recurring payments, automate invoicing, and deliver seamless checkout experiences — all without coding.
 
  1. Who can use Subotiz? 
    Subotiz is designed for digital-first businesses, including SaaS platforms, AI tools, online courses, membership sites, multi-vendor marketplaces or aggregators, and Web3 service providers.
 
  1. What payment methods does Subotiz support? 
    Subotiz supports multiple Web2 and Web3 payment options, including credit cards, PayPal, digital wallets, and cryptocurrencies. Payment provider availability may depend on your account setup.
 
  1. What are the main benefits of using Subotiz? 
    Subotiz helps merchants improve checkout conversion and payment success rates, reduce refund and support costs, accelerate product and pricing setup, and increase customer retention through smart billing automation.
 
  1. Does Subotiz support white-label customization? 
    Yes. Subotiz allows partners to use their own branded domain, logo, checkout page, customer portal, and email templates to deliver a fully branded subscription experience.
 
  1. How does Subotiz ensure payment security and compliance? 
    Subotiz complies with PCI DSS v4 standards, supports automated tax calculation and KYC/AML verification, and integrates securely with trusted global payment providers.
 
  1. What is Multi-Platform Management? 
    Multi-Platform Management allows merchants to manage multiple brands or business lines under one Subotiz account, with each platform operating independently with its own products, payments, and data.
 
  1. Why use Multi-Platform Management?
    It helps merchants operate different brands efficiently, control permissions for each workspace, and maintain data separation and security.
 
  1. How can I switch between platforms? 
    In your Subotiz admin, use the bottom-left platform panel to switch between platforms by searching the platform name or ID.
 
  1. What do platform statuses mean? 
    Active means the platform is live and fully operational. Suspended means access is limited to billing view only. Deactivated means the platform has been permanently closed.
 
  1. How can I change the admin language? 
    Go to the bottom-left corner of your admin panel and select Language. You can switch between English and Simplified Chinese anytime.
 
  1. How do I register a Subotiz account? 
    Go to www.subotiz.com and click Get started. Enter your email, password, and business details, then verify your account via email before logging in.
 
  1. What are the password requirements during registration? 
    Your password must be 8–20 characters long and include at least three of the following character types: uppercase letter, lowercase letter, number, or symbol. Spaces are not allowed.
 
  1. What if I didn’t receive the verification email? 
    Check your spam or junk folder. If you still don’t see the email, click Resend verification email on the sign-up page.
 
  1. How do I log in to Subotiz? 
    Go to www.subotiz.com, click Log in, and enter your registered email and password to access your workspace.
 
  1. I forgot my password. What should I do? 
    Click Forgot password on the login page, enter your email, and follow the reset link. Only the latest reset link is valid for 24 hours.
 
  1. How can I set a new password? 
    Enter your new password twice to confirm. It must be 8–20 characters long and include at least three character types: uppercase, lowercase, number, or symbol.