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Domains｜Understanding Custom Domains

The Custom Domain feature in Subotiz enables merchants to use a branded subdomain for all customer-facing pages, replacing the system default domain. Connecting a verified domain strengthens brand consistency, builds customer trust, and keeps checkout and subscription management under your brand identity.
 

Key Concepts

  • Default domain: A system domain assigned to each workspace at creation (e.g., checkout.subotiz.com).
  • Custom domain: A branded subdomain (e.g., billing.yourbrand.com) that can be connected to serve customer-facing pages.
 

Domain Structure

  • Default domain
    • Description: Provided automatically by Subotiz and used until a custom domain is verified and activated.
      • Example: checkout.subotiz.com
  • Custom domain
    • Description: A merchant-owned subdomain mapped to Subotiz via DNS and verification.
      • Example: pay.yourbrand.com
Note: Subotiz currently supports connecting subdomains via CNAME (e.g., billing.yourbrand.com). Root domains (e.g., yourbrand.com) are not supported.
 

Security and SSL

  • Automatic SSL management: Subotiz issues and renews SSL certificates automatically after verification.
  • Encrypted checkout: All customer interactions occur over HTTPS, ensuring secure payment processing without requiring manual certificate setup or maintenance.
 

Benefits

  • Brand consistency: Maintain a consistent brand presence across all customer-facing pages.
  • Customer trust: Build confidence with secure, recognizable domain usage.
  • Professional appearance: Deliver a polished and branded checkout experience.
  • Link consistency: Ensure all customer-facing links remain consistent across your website, emails, and campaigns.
 

Best Practices

  • Use clear subdomain naming such as billing., pay., or portal. for easy recognition.
  • Allow time for DNS propagation before verifying.
  • Avoid conflicting DNS records (remove old CNAMEs if reusing a subdomain).
  • Test all hosted links after domain activation to confirm redirection works correctly.
 

Limitations

  • Only subdomains can be connected; root domains are not supported.
  • Each workspace can have one active custom domain at a time.
 

Viewing Domain Connections

Open domain settings: Go to Settings > Domains in your Subotiz admin to view and manage domain connections. This page displays:
  • The default Subotiz domain automatically assigned to your workspace.
  • All connected or pending custom domains with their current connection status.
  • The active domain currently serving checkout, payment links, and customer portal pages.
 
The Custom Domain feature ensures all customer-facing pages are served under a verified, SSL-secured subdomain, delivering a consistent branded experience while Subotiz handles domain verification, SSL, and maintenance automatically.