The Refund orders dashboard in Subotiz provides merchants with complete visibility into all refund transactions. Each record is automatically generated when a refund is issued from a Trade order and includes real-time status updates for both full and partial refunds. This dashboard ensures accurate tracking of refund activity and alignment with overall billing records.
Accessing the Refund Order Section
- Open the dashboard: Navigate to Transaction > Refund orders in the Subotiz admin. Every refund request creates a Refund order, regardless of whether it is full or partial.
- Understand the list view: Each row in the dashboard contains key refund details:
- Refund order ID: Unique identifier for the refund in Subotiz.
- Original trade order: Reference to the Trade order linked to this refund. This field is clickable and opens the related Trade order detail page.
- Channel refund ID: Identifier returned by the payment provider.
- Customer ID: Identifier of the customer who received the refund. This field is clickable and opens the customer profile for further review.
- Amount: The refunded amount.
- Created at: Timestamp when the refund was submitted.
- Status: Current state of the refund.
- Description: Internal note entered during the refund process, if provided.
- Search by ID: The search bar allows targeted lookups using different identifiers. From the dropdown menu, select one of the following options and enter the corresponding value:
- Refund order ID: Locate a refund record by its unique system identifier.
- Trade order ID: Retrieve refunds linked to a specific Trade order.
- Channel refund ID: Search using the identifier returned by the payment provider.
- Filter by date range: Use the calendar selector to display refunds created within a specified timeframe.
- Filter by status: The status filter narrows results based on the outcome of the refund transaction. Available options are:
- Processing: The refund request has been received and is still in progress.
- Failed: The refund attempt did not succeed. Review details and retry if necessary.
- Completed: The refund has been successfully processed and settled.
Best Practices
- Monitor unresolved refunds: Pay close attention to refunds with Processing or Failed status and take corrective action.
- Confirm linkage: Ensure each refund is correctly tied to its original Trade order for accurate reconciliation.
- Use search filters: Locate refund records quickly with IDs or date filters when handling customer service requests.
The Refund orders dashboard in Subotiz centralizes all refund activity. By monitoring statuses, verifying linked transactions, and using clickable references to related Trade orders and customer records, merchants can maintain accurate billing records and ensure timely resolution of refund cases.