Trade orders｜Viewing and Managing Trade Orders

Accessing the Dashboard

1. View Trade orders: Navigate to Transaction > Trade orders in the Subotiz admin. The dashboard lists each charge attempt as a row, offering a consolidated view of both historical and ongoing billing activity.

2. Review the list view: Each row displays essential transaction data so you can quickly understand the status of an order:
   • Trade order ID: Unique identifier generated by Subotiz.
   • External order ID: Reference from your own system, if provided.
   • Order type: Indicates whether the order is a one-time payment, subscription creation, subscription renewal, or token charge.
   • Payment method: The method used to pay, such as Card or PayPal.
   • Customer: The buyer’s email address. If no email is available, Subotiz displays the internal customer ID.
   • Amount: Total amount billed for this order.
   • Created at: Date and time when the order was generated.
   • Status: Current processing state of the order, such as Pending, Paid, or Refunded.

3. Search by Email or ID: Use the search bar at the top of the page to quickly locate specific orders. You can search by:
   • Trade order ID
   • External order ID
   • Customer email
   • Pricing ID
   • Product ID
   • Product name

4. Filter by Payment method: Use the Payment method dropdown to show only orders paid with a specific method, such as Card or PayPal. This helps you analyze transactions from a particular payment channel or troubleshoot payment-related issues.

5. Filter by Order type: Use the Order type dropdown to narrow down the list to a specific type of transaction:
   • One-time payment: Orders that are not linked to a subscription.
   • Subscription creation: First payment when a new subscription is started.
   • Subscription renewal: Recurring payments generated at the start of each billing cycle.
   • Token charge: Usage-based orders billed by tokens or other metered units.

6. Apply a date range filter: Use the Start Date and End Date fields to show only Trade orders created within a specific period. This is useful for reconciliation, reporting, or reviewing activity after a campaign or promotion.

7. Filter by Status: Use the Status dropdown to focus on orders with a specific payment outcome:
   • Pending: The Trade order has been created, but payment confirmation has not been received yet.
   • Under review: The payment provider is still validating the transaction before returning a result.
   • Paid: The payment has been successfully captured.
   • Partially refunded: Part of the original amount has been refunded to the customer.
   • Refunded: The full amount has been refunded to the customer.

Viewing Trade Order Details

• Open detail view: Click any row in the list to open the Trade order detail page. The detail page groups information into several sections so you can understand the transaction at a glance.
  • Order details: The Order details section summarizes what the customer purchased and how much was charged:
    • Shows the product image and pricing name.
    • Displays Subscription and pricing model tags (for example, Flat price or Package price) so you can see which pricing configuration was used.
    • Shows the Amount due and the actual amount charged for this order.
    • For trial orders, the amount area shows Trial message so you can distinguish trials from paid renewals.
    • For upgrade orders, the section reflects the updated pricing details after the customer upgrades their plan.

• Payment Information: The Payment information panel summarizes how the customer paid:
  • Channel transaction ID: Identifier returned by the payment provider.
  • Payment method: The method used to pay, such as Card or PayPal.
  • Payment provider: The payment service handling the transaction, such as Subotiz Payments.
  • Card ending in: Last four digits of the card number, if applicable.
  • Payment currency: Currency used for the charge, such as USD.

 

• Timeline: The Timeline records all key events related to the transaction in chronological order, such as:
  • Initiate Settlement
  • Submit Payment
  • Payment Successful
  • Initiate Refund
  • Refund Successful

This view helps you trace the full lifecycle of an order when troubleshooting payment or refund issues.

Refunding a Trade Order

• Issue a refund: Refunds can be initiated directly from the Trade order detail page by clicking Refund in the top-right corner. When you submit a refund:
  • Subotiz creates a Refund order to track the refund separately.
  • Refunds are only available for orders with a Paid status.
  • After submitting a refund, the Refund order ID appears immediately in the Refund details section without needing to refresh the page.

Best Practices

• Use filters to narrow your review: Combine Order type, Payment method, and Status filters to quickly identify the transactions relevant to a specific review or audit task.
• Search by email when assisting customers: Use the Customer email search to retrieve all orders linked to a customer and verify their payment history.
• Review the Timeline when troubleshooting issues: Check the Timeline to confirm whether a payment was captured, refunded, or still in progress.
• Cross-check invoices and subscriptions: Use the links in the Additional information section to validate billing, renewal, and refund records.
• Export data for reconciliation and reporting: Use the export tool to download transaction records for financial reconciliation, internal reporting, or sharing with your finance team.